Belgaum, Karnataka | Full Time
What we are looking for
  • As a Support Executive you will be responsible for on-boarding new customers, installing software on customer system/PC/Tablet/iPad/Servers.
  • This role involves receiving support calls from customers and also interacting with the customers,
    development team members and communicating via email/phone.
  • Maintenance of Ecobillz software on customer computers/servers or cloud platforms.
  • Use a ticketing system to manage work load and close customer tickets on time efficiently.
Required Experience
  • Total years of IT support experience: 2 to 4 years
  • Majority of career should be focussed on installation and configuration of PC software and attending to customer support calls.
  • Requires good understanding of Windows Operating System (Windows 7/10/11 or Windows Server) and configuration using control panel such as setup network, printer, driver installation, etc.
  • Proficiency in spoken and written English a must.
  • Required fluency in spoken English and Hindi.
  • Excellent communication skills with ability to easily express view points and train junior resources.
Added Advantage:
  • Experience with Ubuntu Linux and AWS cloud is a definite plus.
  • Knowledge of the Hospitality segment and exposure to software such as Opera/Micros/Symphony.
  • Can Speak Kannada or Marathi as well.
  • Bachelors/Diploma in Computer Science/IT

Being an active member in an ever changing and fast moving paced enviroment, you must be wiling to take up ad-hoc duties which may not be in your job description.

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Additional Information